Jira Service Management

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You can raise a DPA Service Desk request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"27","name":"Support e-mail","descriptionHtml":"","callToAction":"Support e-mail","introHtml":"If you want technical support on 1 of the DPA-applications (Deposit – Lawyer card - Jbox) you can select this option.","icon":10766,"iconUrl":"https://dpaservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10766","groups":[5],"key":""},{"id":"77","name":"Other questions or remarks","descriptionHtml":"","callToAction":"Other questions or remarks","introHtml":"If you have a remark or suggestion on one of the applications, you can use this option to have it sent to the correct department.","icon":10765,"iconUrl":"https://dpaservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10765","groups":[],"key":""},{"id":"46","name":"Support call","descriptionHtml":"Ticket requirements when creating / escalating an issue: - Full name and contact details requester / lawyer - What application is used? - Clear description of the error / issue – what action performed where exactly causes the error? - What is already checked / tried to solve the issue? - Screenshots - Sometimes an example, like the file(s) causing an error can be added - What browser is used? - For the older devices: Version of Operation System Extra for dpa-deposit: - Timestamp on when the issue occurred - Error code Incident checklist: What to check when receiving calls on dpa-deposit / RegSol / Lawyer card requests? You can copy-paste this list into the description field and add your answers along the way! - Are they using the correct site / url? - Log-in page not expired (refresh the page). - Is there an Antivirus installed / active and can you turn it off? - Network issue: Firewall blocking? (often not manageable by user) - Cardreader: Installed correctly? (often not manageable by user) - Cardreader: No second reader connected (bank – Isabel) – Remove 2nd reader - Cardreader: Older model? Can you check with another device? Renew device - Remove cookies and empty cache. - Re-installation of Eazy-id or Connective software. - Add several sites to “Trusted sites”. - Add exceptions in pop-up blocker. - Does it work in another browser? (Edge is nog supported). - Are all the Windows updates done? - Update Java.","callToAction":"Support call","introHtml":"Select this option to log a ticket after a phone call to the service desk.","icon":10740,"iconUrl":"https://dpaservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10740","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"General"}],"orderMapping":{"5":[27]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b7da7ccc-88b6-3c48-aa3b-3105ff80848f","appLinkName":"System Confluence","appLinkUrl":"https://dpaservices.atlassian.net/wiki","spaceKey":"DPASD","spaceName":"DPA Service Desk","spaceUrl":"https://dpaservices.atlassian.net/wiki/spaces/DPASD","isServer":false},"labels":[],"projectKey":"DPASD","serviceDeskId":4,"kbLinkDomainURLs":["https://dpaservices.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DPASD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"Welcome to the help center - we're here to help! 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