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You can raise a DPA Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"27","name":"Support e-mail","descriptionHtml":"","callToAction":"Support e-mail","introHtml":"<p>If you want technical support on 1 of the DPA-applications (Deposit – Lawyer card - Jbox) you can select this option.</p>","icon":10766,"iconUrl":"https://dpaservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10766","groups":[5],"key":""},{"id":"77","name":"Other questions or remarks","descriptionHtml":"","callToAction":"Other questions or remarks","introHtml":"<p>If you have a remark or suggestion on one of the applications, you can use this option to have it sent to the correct department.</p>","icon":10765,"iconUrl":"https://dpaservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10765","groups":[],"key":""},{"id":"46","name":"Support call","descriptionHtml":"<p><b>Ticket requirements when creating / escalating an issue:</b> <br class=\"atl-forced-newline\"> - Full name and contact details requester / lawyer - What application is used? <br class=\"atl-forced-newline\"> - Clear description of the error / issue – what action performed where exactly causes the error? <br class=\"atl-forced-newline\"> - What is already checked / tried to solve the issue? <br class=\"atl-forced-newline\"> - Screenshots <br class=\"atl-forced-newline\"> - Sometimes an example, like the file(s) causing an error can be added <br class=\"atl-forced-newline\"> - What browser is used? <br class=\"atl-forced-newline\"> - For the older devices: Version of Operation System <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <em>Extra for dpa-deposit:</em> <br class=\"atl-forced-newline\"> - Timestamp on when the issue occurred <br class=\"atl-forced-newline\"> - Error code <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>Incident checklist: What to check when receiving calls on dpa-deposit / RegSol / Lawyer card requests?</b><br class=\"atl-forced-newline\"> <em>You can copy-paste this list into the description field and add your answers along the way!</em> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> - Are they using the correct site / url? <br class=\"atl-forced-newline\"> - Log-in page not expired (refresh the page). <br class=\"atl-forced-newline\"> - Is there an Antivirus installed / active and can you turn it off? <br class=\"atl-forced-newline\"> - Network issue: Firewall blocking? 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(Edge is nog supported). <br class=\"atl-forced-newline\"> - Are all the Windows updates done? <br class=\"atl-forced-newline\"> - Update Java.</p>","callToAction":"Support call","introHtml":"<p>Select this option to log a ticket after a phone call to the service desk.</p>","icon":10740,"iconUrl":"https://dpaservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10740","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"General"}],"orderMapping":{"5":[27]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b7da7ccc-88b6-3c48-aa3b-3105ff80848f","appLinkName":"System Confluence","appLinkUrl":"https://dpaservices.atlassian.net/wiki","spaceKey":"DPASD","spaceName":"DPA Service Desk","spaceUrl":"https://dpaservices.atlassian.net/wiki/spaces/DPASD","isServer":false},"labels":[],"projectKey":"DPASD","serviceDeskId":4,"kbLinkDomainURLs":["https://dpaservices.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DPASD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NjY3NDYzYi1mMjM4LTQ0YzctOWVhZC1mYThlZmQwZjRkNzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNDEyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MTE2NTM4NjEsIm5iZiI6MTcxMTY1MjY2MX0.fh6qBGTOPaYF8OrABL8SuwH5DtM-7_5nub6G3kdH5es","targetCollection":"upload-project-10412","endpointUrl":"https://api.media.atlassian.com","clientId":"7667463b-f238-44c7-9ead-fa8efd0f4d76","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! 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